Returns & Exchanges

We want you to love your skin and your Q+A routine, but if a product isn't the right fit, we offer a 30-day return policy for a full refund or exchange. Simply ensure your items are in their original packaging and follow our streamlined process below.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original Q+A box or a similar sustainable mailer, ensuring all caps are tightly sealed to prevent leaks.

3

Label and Ship

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized shipping location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund to your original payment method or ship your new product within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing