Frequently Asked Questions

Everything you need to know about your skincare journey with Q+A.

Are Q+A products suitable for sensitive skin?

Yes, our products are formulated with natural ingredients and are designed to be gentle. We recommend checking the specific product page for our 'Skin Type' guide and performing a patch test before full application.

Is Q+A a cruelty-free brand?

Absolutely. We are committed to ethical beauty; none of our products or ingredients are tested on animals, and the majority of our range is vegan-friendly.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for unopened and unused items. If you are unhappy with your purchase, please contact our support team to initiate a return or exchange.

Do you ship internationally?

Yes, we ship to a wide range of countries globally. Shipping costs and delivery times vary by location and will be calculated at checkout.

Where can I find the expiry date on my products?

All Q+A products feature a Period After Opening (PAO) symbol on the packaging, which looks like a small open jar with a number followed by 'M' (e.g., 12M), indicating how many months the product stays fresh after opening.